Customer Service

HAVE QUESTIONS?

CHAT
Have questions about a product before you buy? Our helpful staff is standing by:




PHONE
Phone: 866-538-6427
Phone (Non-US): 573-443-2565

EMAIL
info@dungarees.com

Shipping Information




Most orders placed before 3PM CST will ship out the same day, excluding carrier shipper holidays (links below). There are circumstances such as us having to order in an item, transferring an item from one of our other locations or shipping it from a vendor's facility that can delay your order up to 6 days. Any backorders beyond that you will be notified in your shopping cart & by email after your order is placed.

All orders shipped inside the Continental United States are shipped via UPS, FedEx or USPS. Please include a note under the Comments at Checkout if either courier does not deliver to your address. Most orders going international or to Alaska/Hawaii/APO are shipped via the United States Post Office.

All orders shipped inside the Contiguous United States that are over $55 will ship for FREE, while orders under that amount will be charged $5.95. Shipping charges are subject to change with promotional codes.

All orders going to Alaska/Hawaii/APO may incur additional shipping charges. We will contact you with these charges before processing your order. If the order is going to Alaska/Hawaii/APO, we will cover HALF of the extra charges and will cover all of the extra charges if the order fits into a flat-rate box.

Orders going international will be charged shipping during checkout based on the weight of the order and where it is going. You will be given your shipping options and pricing during the checkout process and we will not have to contact you before shipping unless your package is over 60 pounds. If your package is over 60 pounds, you will not be charged shipping at checkout and we will contact you to approve a shipping quote before your order ships. Our international shipping charges do not include any duties, taxes, import fees, etc, if applicable. Every country has different limits before these charges are incurred, if applicable, and will be collected by customs or the delivery service at the time of delivery.

To calculate international shipping rates on items you may be interested in purchasing, build a cart on the website and go to the International Shipping section on the Payment Information page of checkout (Step 2). The options and rates will be displayed based on the weight of the cart.

International Shipping Rates

Packages that are refused or undeliverable may be subject to transportation charges.

Lost package claims must be reported within 20 days of shipping date (60 days for international and APO).


* Excludes major holidays where shipping will not run. Find shipping holidays for our carriers below:

 
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