Customer Service

Shipping Information


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Shipping Image

Most orders placed Monday through Friday before 3PM CST will ship out the same day, excluding carrier shipper holidays listed below. There are special circumstances – such as us having to order in an item, transferring an item from one of our other locations or shipping an item from a vendor's facility – that can delay your order. Any backorders will be noted in your shopping cart and by email after your order is placed.

Packages that are refused or undeliverable may be subject to transportation charges. Lost package claims must be reported within 20 days of the shipping date (60 days for international and APO).

Continental US:

All orders shipped inside the Continental United States are shipped with any of the following carriers:

  • UPS (or the UPS SurePost service)
  • FedEx (or the FedEx SmartPost service)
  • The US Postal Service

Please include a note in the 'Comments' section at checkout if any of these couriers do not deliver to your address.

All orders shipped inside the contiguous United States that are over $55 will be provided with a FREE shipping options, while orders under that amount will be charged an additional $5.95, plus tax if applicable. Shipping charges are subject to change with promotional codes.

Alaska/Hawaii/APO/US Territories

Most orders sent to Alaska/Hawaii/APO/US Territories are shipped via the USPS. All orders going to Alaska/Hawaii/APO/US Territories may incur additional shipping charges. We will contact you via email with these charges before processing your order. If the order is going to Alaska/Hawaii/APO/US Territories, we will cover HALF of the shipping charges. If the order fits in a flat-rate box, we will cover all shipping charges.

International

Beside shipping to all locations within the US, we can fulfill orders shipping to the following countries:

Australia France Japan South Korea
Austria Germany Luxembourg Sweden
Belgium Greenland Netherlands Switzerland
Canada Hong Kong New Zealand Taiwan
Denmark Iceland Norway United Kingdom
Finland Ireland Poland  

Orders shipping to any country listed above will be available to ship with either or both of the following carriers:

  • The US Postal Service
  • FedEx International Services

While on the final page of checkout, you will be shown shipping rates/options for the carriers and service levels that are available for your shipment. The customer is responsible for any duties/taxes/fees for their shipment.

For more detailed information about our international shipping, please see our FAQ "Do you ship Internationally?"


* Applies to orders placed Monday through Friday. Excludes major holidays where shipping will not run. Find shipping holidays for our carriers below:

 
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