Customer Service

Shipping Information

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Shipping Image
Most orders placed Monday through Friday before 3PM CST will ship out the same day, excluding carrier shipper holidays listed below. There are special circumstances – such as us having to order in an item, transferring an item from one of our other locations or shipping an item from a vendor's facility – that can delay your order. Any backorders will be noted in your shopping cart and by email after your order is placed.

All orders shipped inside the Continental United States are shipped via UPS (or the UPS SurePost service), FedEx (or the FedEx SmartPost service), or the USPS. Please include a note in the Comments section at checkout if any of these couriers do not deliver to your address. Most orders sent to Alaska/Hawaii/APO/US Territories are shipped via the USPS. All international orders are shipped via the USPS.

All orders shipped inside the Contiguous United States that are over $55 will ship for FREE, while orders under that amount will be charged an additional $5.95, plus tax if applicable. Shipping charges are subject to change with promotional codes.

All orders going to Alaska/Hawaii/APO/US Territories may incur additional shipping charges. We will contact you via email with these charges before processing your order. If the order is going to Alaska/Hawaii/APO/US Territories, we will cover HALF of the shipping charges. If the order fits in a flat-rate box, we will cover all shipping charges.

International Orders

International shipping charges will be calculated at checkout based on the weight of the order and where it is going. If your order is under 60 pounds, your shipping option and pricing will be displayed at checkout prior to completing your order. If your package is over 60 pounds, you will not be charged shipping at checkout. Instead, we will contact you to approve a shipping quote before your order ships. Our international shipping charges do not include duties, taxes, or import fees, etc, if applicable. Each country enforces different limits before these charges are incurred, if applicable. As such, these fees will be collected by customs or the delivery service at the time of delivery.

To calculate international shipping rates on items you may be interested in purchasing, build a cart on the website and go to the International Shipping section on the Payment Information page of checkout (Step 2). The option and rate will be displayed based on the weight of the cart.

International Shipping Rates

Packages that are refused or undeliverable may be subject to transportation charges.

Lost package claims must be reported within 20 days of the shipping date (60 days for international and APO).

* Applies to orders placed Monday through Friday. Excludes major holidays where shipping will not run. Find shipping holidays for our carriers below:

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