Frequently Asked Questions

When using a credit card or PayPal, you are charged for your order as soon as you click the Submit Order button. You also have the option of sending a check or money order, in which case we will not ship your package until the check clears or we receive the money order.
Within the US, Dungarees is required to collect and remit sales tax in certain states due to laws enacted by those states. Any order that has a shipping address within one of the states listed below will have sales tax applied to the purchase.
  • IOWA
  • OHIO
  • UTAH

For order shipping outside the US, duties/taxes may be applicable to your shipment if...

  1. select FedEx service, duties/taxes will be collected at the time of checkout. These fees will be clearly displayed on your cart summary prior to entering your payment information.
  2. select the US Postal Service as your carrier, we will not collect duties/taxes at the time of checkout. However, these fees may still apply and would be collected by the customs agency for your country, if applicable, prior to delivery.
Please email your Tax Exempt Certificate to and we will update your account within 1 business day or, for immediate service, call us at 866-538-6427 during regular business hours.
Carhartt has been in business since 1889 due in large part to its high-quality production standards. A Carhartt Factory 2nd is a product that fell just short of those standards. Usually, Factory 2nds have either a stitching error, material discoloration or a minor fabric irregularity that was reinforced at the factory. Whatever the irregularity, all products in this category are new from the factory and still offer the fit and durability you'd expect from Carhartt. We are unable to tell you what is wrong with each garment; honestly, we can't find what is wrong most of the time. What we do know is that while Carhartt Factory 2nds may not qualify for Sunday's best, they will provide the character and durability ready to tackle Monday's worst – all while keeping a few dollars in your pocket.
Yes. If you are not completely satisfied with a Factory 2nd upon delivery, you can return it within 90 days, as long as it's in new, unwashed, and resaleable condition with its original manufacturer's tags attached. The Factory 2nd returns process follows the same steps and guidelines as our normal Returns Policy.
If you are unable to choose a color or size, we are currently sold out of that item.
We ask for your email address in order to send you a confirmation and order summary, as well as shipping information and updates. We also use this as the primary form of contact if there are any issues with your order. We do not sell any of your information and will only use your email to send you order updates. If you do not sign up for our email list, we will not send you promotional emails.
No, you must use a credit card, money order, or check when placing orders over the phone.
When your card is declined in our system, it creates a pending charge to your account. We are not holding the funds nor has your order been placed. Generally, it takes 2-3 business days for the pending charge to be automatically dropped from your account.
No, we do not accept Carhartt gift cards in-store or online. They can only be used at
Yes. We use an SSL Certificate from DigiCert Inc. with 256-bit encryption to keep your information secure. All transactions are handled by our payment processor Braintree and protected by SSL encryption.
If you choose to store credit card data within our system, we only store the token that is randomly assigned by the credit card processor. This token is a number that can only be used between Dungarees and the processor and reduces the risk of credit card fraud.
Yes. If you have an account with us, you may login and view any order that you have placed. If you do not have an account with us, you may still view your order here. We will provide you with an order status if your item hasn't shipped or a tracking number if it has been shipped.
You will need to call us immediately at 866-538-6427 (573-443-2565, if calling from outside the US), submit the online Order Change/Request form, or send an email to to change your order. If the order has been shipped, we cannot make any changes to your order. If you need to change your shipping address and your order has been shipped, you may be subject to additional shipping fees.
If your order is over $55 and shipping within the contiguous United States, then shipping is FREE. If it is less than $55, you will be charged $7.95 for shipping. Orders to Alaska/Hawaii/APO/US Territories may incur extra shipping costs. For costs associated with orders shipping to an international address, we recommend adding items to your cart and proceeding to checkout to see available shipping options and their costs. Learn more about Dungarees' shipping.
Generally, orders ship out within 1-2 business days, unless otherwise notified at checkout. Within the US, shipments should deliver within 1-6 business days after it leaves our facility. If an item you have ordered is on backorder, you will be notified during checkout and by email.
Most orders inside the continental Unites States are shipped via UPS (or the UPS SurePost service), FedEX (or FedEx SmartPost services), DHL, or the United States Postal Service. Alaska/Hawaii/APO/US Territories orders are shipped using the United States Postal Service. Additional charges may apply to Alaska/Hawaii/APO/US Territories shipments. Learn more about Dungarees' shipping. International orders can generally be shipped with either FedEx or the US Postal Service, the available shipping options for your shipment will be displayed on the final page of checkout.
If you are unable to upgrade shipping during checkout, we may be currently sold out of one or more of the items on your order, in which case we are unable to upgrade shipping. In this instance, your order will ship out in 2-6 business days. Other circumstances -- like an unrecognized address or special shipping requirements for the item you are purchasing -- may also limit your upgraded shipping options. In cases like this, it's best to contact a customer service representative for additional information.
No, all shipping costs must be paid directly to Dungarees.
For a limited time, Dungarees will waive return shipping fees if you choose to have your refund issued as a Dungarees e-gift card. If you do not want your refund credited to a Dungarees e-gift card, then you are responsible for the shipping cost for packages coming back to Dungarees. You may choose any carrier and we would recommend insuring your package. Dungarees UPS return shipping labels are available for $7.95 for orders shipping in the contiguous 48 states. Download your label. We currently do not provide return labels for returns outside the US. (Note: Oversize and overweight items do not qualify for the flat rate $7.95 return label.)
You can use our return label free of charge if you choose to have your refund credited to a Dungarees e-gift card. If you do not want your refund on a Dungarees e-gift card, once we receive your returned package, we will deduct the shipping fee from the total refund. You do not pay the carrier if you are using our shipping label.
Once we receive your returned shipment, it is processed within 1-3 business days. If you are expecting a refund, please allow 3-5 business days for the credit to post to your account. If you chose to receive your refund in the form of a Dungarees e-gift card, your e-gift card will be emailed within 24 hours of processing your return.
Yes, but the item is subject to a restocking fee of 10-20%. If the item is not in re-sellable condition (washed, worn, etc.) it will be returned to you at your expense. Read Dungarees' Return Policy.
To report defective items, you must contact a Dungarees customer service representative by phone or email. Defective claims are handled on a case by case basis and will be addressed carefully by our customer service team.
When an item is on backorder, it will ship from the factory as soon as it is available. If you have other items in your order and your order total is $110 (i.e. $55 x 2 = $110.00) or higher, we will ship the available items separately for free. If your order total is less than $110 and you would still like to receive the available items before the backorder date, we will ship them separately for an additional charge of $7.95. Otherwise, all of your items will be held to ship at once.
Creating an account allows you to securely store multiple payment options and save shipping and billing addresses. This will expedite future orders by pre-populating this information every time you check out with us. Dungarees account holders are also able to view the status of current orders, retrieve previous orders, and manage email preferences from one convenient location. Create an account now.
While Carhartt does manufacture some of their merchandise in the USA, a wide variety of items are manufactured outside of the USA.
We believe Carhartt sizing is true to the measurements listed for each product. The best way to figure out what size is best for you is to read over the sizing details displayed under the Product Information heading on individual product pages.
Yes, we offer embroidery for orders big and small. If you are interested in personalization, please email and a customer service representative will contact you about your order.
An up-to-date listing of current promotions can always be found on our deals page.
If you return items that qualify you for a Gift-With-Purchase (GWP) promotion, then you must also return the free gift. If you choose to keep the GWP, we will charge you for the listed value of the item when processing your return.
Yes, we offer discounted pricing for orders over $500. Contact a customer service representative at and we'll get your order started.
Yes, we do! We ship to the following countries:
Australia France Japan South Korea
Austria Germany Luxembourg Sweden
Belgium Greenland Netherlands Switzerland
Canada Hong Kong New Zealand Taiwan
Denmark Iceland Norway United Kingdom
Finland Ireland Poland  

Determining Rates & Carriers:

To determine your shipping options and rates, please add items to your cart and continue to check out. Please enter your shipping address and be sure to check the box above the address line for "International" to be able to select your appropriate country. Click "continue" to proceed to the final page of checkout, where you shipping rates and options will be displayed.

Duties/Taxes and Service levels:

The customer is responsible for any duties/taxes/fees that may be applicable to your shipment. International shipments will see either or both of the following carriers, depending on what is available for your delivery address.

  1. FedEx International Services — If you select FedEx service, duties/taxes will be collected at the time of checkout. These fees will be clearly displayed on your cart summary prior to entering your payment information. The FedEX International Services that may be available for your shipment are:
    • FedEx International Express Economy service generally takes 2-4 business days for delivery. Remote areas may experience additional time in transit.
    • FedEx International Express Priority service generally takes 1-2 business days for delivery. Remote areas may experience additional time in transit.
  2. The US Postal Service — If you select the US Postal Service, we will not collect duties/taxes at the time of checkout. These fees may still apply and would be collected by the customs agency for your country, if applicable, prior to delivery. The US Postal Service option that may be available for your shipment is:
    • US Postal Service International provides delivery to most countries within 5-10 business days.

Learn more about our Express Canadian Delivery.

Our prices are listed in USD (United States Dollars). If you select the Canadian Flag at the banner at the top of our site, we will display our prices in estimated Canadian Dollars. Regardless of the mode you choose to browse, the transaction for your order will occur in US Dollars.