Customer Service

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PHONE
Phone: 866-538-6427
Phone (Non-US): 573-443-2565

EMAIL
info@dungarees.com

Returns & Exchanges



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If you are not completely satisfied with the items on your order, you may return them within 90 days of delivery. Returns must be in new, unwashed, and resalable condition with all original manufacturers tags still attached to receive a full refund. Items returned to Dungarees that do not meet the above requirements will be assessed a restocking fee at our discretion or returned to customers at their expense. The return of defective, mislabeled, or incorrect items must be authorized by a Dungarees customer service representative, and be reported within 15 days of receiving your order. Instructions, shipping labels and replacements will be handled on a case-by-case basis to ensure quality service and satisfaction.

RETURNING FOR A REFUND

All items that are returned for a refund will have the credit applied to the original form of payment (Credit Card, PayPal, etc.) unless requested otherwise. Once your return shipment is received at our warehouse, it is processed within 1-3 business days and you will receive an automated email. Please allow another 3-5 business days for the credit to appear on your credit card statement or be applied to your PayPal balance.

RETURNING FOR AN EXCHANGE

You can also return your items in exchange for other items. Assuming the items you are requesting are in-stock, we usually ship exchange orders out within 2-6 days upon receiving your items. Shipping charges for the exchange orders are the same as regular orders; if the value of the items being sent back to you is over $55, the shipping to you is free, but if the value is less than $55, there is a $5.95 shipping charge. This charge is separate from the $5.95 charge you will be assessed if you use our UPS Return Label to send the package back to us. Please call us at 866-538-6427 if you have any questions.

Note: If you are exchanging and would like to get the exchange items quicker, we suggest sending your items back marked as a return and then placing a new order on our website at your convenience.

HOW TO RETURN/EXCHANGE AN ITEM:

Please print and fill out the Return Form. Include it with your shipment and please wrap securely. If possible, include your original order receipt as well.

Click Here to Print a UPS Return Label.

Most returns can be shipped using a UPS Return Label, which can be downloaded and printed online. The cost of this label is $5.95. YETI coolers, cushions, seadeks and Carhartt dog beds do not qualify for the flat rate $5.95 return label due to their size and weight. Please email us for return options.

If you prefer to use your own label or carrier to ship, you are free to do so. We accept all major carriers at our location. We recommend insuring your package if you choose to not use our return label. Dungarees is not responsible for lost or damaged packages and we encourage you to record your tracking number before sending. Note: If you are returning a package from outside the U.S., you MUST use your own return label.

FOOTWEAR RETURNS:

Dungarees accepts returns of footwear within 90 days of delivery. To ensure quality products for you and other customers, footwear returns must be in 100% new condition, with no wear on tread, and returned in the original manufacturer's box with all original tags still attached. Also, please do not use the original manufacturer's box as the shipping box when returning footwear. If these requirements are not met, you may not qualify for a refund and the items will be shipped back to you at the your expense. The return of defective, mislabeled, or incorrect items must be authorized by a Dungarees customer service representative, and be reported within 15 days of receiving your order. Instructions, shipping labels, and replacements will be handled on a case-by-case basis to ensure quality service and satisfaction. Please call us at 866-538-6427 if you have any questions. Send all Returns & Exchanges directly to:

Dungarees
Attn: Returns/Exchanges
500 East Broadway
Columbia, MO 65201

DUNGAREES' RETURN POLICY IS STRICTLY ENFORCED TO ENSURE QUALITY PRODUCTS FOR ALL OF OUR CUSTOMERS. PLEASE CONTACT US IMMEDIATELY IF THERE IS A PROBLEM WITH YOUR ORDER.

 
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